Talk to us.
Our front desk is open 24 hours, and our team speaks English, Thai and Chinese. WhatsApp is usually the quickest way to reach us.
Send us a message
Ask about rooms, dates, a party or anything else. Your message opens in WhatsApp, ready to send.
Questions guests ask
What are the check-in and check-out times?
Check-in is from 2 pm and check-out is by 12 pm. Message us if you'd like an early check-in or late check-out and we'll do our best.
How far is the hotel from Walking Street?
About 350 metres, or five minutes on foot. We're on Second Road in South Pattaya.
Is breakfast included?
Choose a rate with breakfast when you book. The breakfast buffet is served every morning.
When is the pool open?
The courtyard pool is open from 7 am to 10 pm.
Can I smoke in my room?
No. All of our rooms are non-smoking.
Are there quiet hours?
Yes, from 10 pm to 8 am, so everyone gets a good night's sleep.
What languages does your team speak?
English, Thai and Chinese. The front desk is open 24 hours.
Can you help with airport transfers?
Message us your flight details and we'll help you plan the easiest way here. Our Bangkok airport to Pattaya guide lists every option and typical prices.
Can I hold a birthday or private party at Suroor?
Yes. Suroor Bar, Club & Lounge hosts birthdays, private parties and group bookings. Send us the date and how many are coming.